Thursday, July 06, 2006

General chaos

I arrived in time for the start of my 1-9pm shift and walked in to find the colleague I was to take over from wafting around on Planet-S.

Yesterday she was threatening to file a formal complaint against one of the Assistant GMs (who'd said the wrong thing or something in the wrong way or the wrong place) but she was at least smiling today as she told me precisely which critical systems had failed during the morning.

Then she wandered off, halfway through what she'd been doing, asserting that the books would all balance, 'hopefully'.

Well I double checked her figures and the cash balanced so I proceeded. Then I worked back and picked up all her little mistakes. They are little mistakes, but with the accounting there should not be any, and if necessary I will have to spend half a fucking hour finding that missing 6p – all (as it happens) because she can't read her own writing when she comes to adding up her figures.

Between that and the temp who is covering for the checkout supervisor (who fainted and split her head open at home on Sunday and won't be in all week) I felt like I hardly had 5 minutes to myself all afternoon. The phone didn't stop ringing too, and I can do without having to deal with people who want to know what time we're open until.

I know exactly why I hate my job. I hate my job because I don't ever have the opportunity to do it - or even one single component of it - well. There's always some sequence of minor to catastrophic issues to be dealt with, sometimes several all at once.

The problem has only become acutely pressing because the whole store seems to have hit a rather bad patch rather suddenly. Everyone is in a mood (even the GM and the AGM he's shagging had a blazing row on Monday), resignations are flying in thick and fast and a whole set of significant if not critical processes have been undermined to the detriment of overall performance by a lowering of levels of work performance scrutiny. In other words neither the GM nor any of his AGMs have recently been paying sufficient attention what the Kiddies are doing and (more importantly) how they're doing it.

As a result fewer and fewer things are being done right. As a result we're finding more and more out of code goods on shelves and more an more incorrect pricing. If Trading Standards were to go through us like a dose of salts tomorrow we'd be neck deep in the smelly stuff. In the mean time the GM, who has spent the first three days since he returned from leave telling everyone in turn exactly how and in what manner they are incompetent was in a positively sunny mood today.


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